One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. When you install Office 365, all the applications that came with your particular Office product is installed at the same time.
Common issues
To do this, navigate to Control Panel and click on "Programs and Features". If you see multiple versions of Office installed, right click the version you are NOT using, and select "Uninstall". This may require your computer to restart in order for changes to take effect. The first step is to ensure you are signing in with the correct account. If you receive a message "We couldn’t find any Office products", you are very likely signing in with the wrong account.
Manage licenses
You then deploy Office by using the software deployment method you typically use. To help you set up your organization, see Set up Office 365 for business – Admin Help. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder.
You can also temporarily turn off your firewall settings or antivirus software.If you need more licenses, see Buy licenses for your Office 365 for business subscription.You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.This tool should be installed on a computer as a standalone application.Keep in mind that the files you delete can temporarily consume storage space.To do this simply uninstall the office program from your computer from the "Add/Remove Programs" section of your Control Panel and reinstall the suite from portal.office.com.
Upgrade to Office 2016
If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. Derek has a passion for working with people and helping them solve problems.
Office 365 Repair Tool
The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur. Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. So you’ve decided to purchase and equip your business with the Office 365 program, but you encountered an error message in the middle of the installation. Most of the time, you may see an alert that says "It looks like you’re on slow connection" or you notice that the installation client suddenly hangs and closes.
You don't know what Office 365 product or license you have
How to troubleshoot Microsoft Office?
Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems.
See Uninstall Office for Mac for instructions on uninstalling the Office apps. If you're an Office 365 user, do the following to deactivate an installation. Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you custom led signage permission to install updates, see Install Office updates. If the Install button is grayed out, your Office 365 subscription might have expired.